Cancellation Policy/Refund Policy
Cancellation Policy
Order Cancellation Process
If a customer changes their mind and wants to cancel the order, then they have to contact our Customer Care executive. The cancellation will not be valid until it is confirmed by our respective department.
Cancellation Time Limit
Cancellation requests will be considered only if the product is not dispatched. Once the order is shipped, customer cannot cancel the order.
Refund Processing
If the customer has placed an order through Online Payment and cancels the order, then we will process for a refund within 7 working days.
Important Charges & Fees
NOTE: If you have done an online payment and you are cancelling the order, the payment gateway charge of 3% will be deducted from your refund amount (Before Shipped). If you have ordered and the product is in transit (shipped) we will charge 3% and courier charge (Forward + Return) from you.
Policy Summary
✅ What You Can Do:
- • Cancel orders before dispatch
- • Contact customer care for cancellation
- • Get refund within 7 working days
- • Receive confirmation from our department
❌ What You Cannot Do:
- • Cancel orders after dispatch
- • Avoid payment gateway charges (3%)
- • Avoid courier charges for shipped items
- • Cancel without department confirmation
Charges Breakdown
| Order Status | Charges Applied | Refund Amount |
|---|---|---|
| Before Dispatch | 3% Payment Gateway Charge | 97% of Order Value |
| After Dispatch (In Transit) | 3% + Courier Charges (Forward + Return) | Order Value - All Charges |
Need Help with Cancellation?
Contact our Customer Care team for assistance with order cancellation and refunds.
