Return / Refund Policy
Return & Replacement Policy
At AgriBegri, customer satisfaction is our priority. To ensure a smooth return and replacement process, please review the following policy carefully:
1. Reporting a Return/Replacement
- Returns or replacements will be processed only if the issue is reported within 48 hours of receiving the order.
2. Unboxing Video Required
- Customers must provide an unboxing video of the product as proof in case of complaints about damage, defects, or missing items.
3. Eligibility for Return/Replacement
Returns will be processed only if:
- The product was not damaged while in your possession.
- The product matches what was shipped to you and was not tampered with.
- The product is returned in its original condition, including the brand/manufacturer's box, MRP tag, user manual, warranty card, and accessories.
- The replacement will only be initiated and dispatched after we receive confirmation that the return item has been handed over to the delivery boy/courier and the return process has been initiated.
- Customers are encouraged to share proof of handover or the receipt from the delivery boy/courier to expedite the replacement process.
4. Damaged or Defective Items
- If the product is damaged or defective, report it to our Customer Service team within 48 hours of delivery.
- The merchant will evaluate the issue before a decision is made.
5. Product Not as Expected
- If the product received differs from what is described on the website or does not meet your expectations, inform our Customer Service team within 24 hours of receipt.
- After investigating the complaint, an appropriate resolution will be provided.
6. Non-Eligible Cases for Return
- Returns will not be accepted for buyer's remorse, such as ordering the wrong model, color, or product.
- However, if customers want to return it, the forwarding and return courier charges will be deducted from their payment.
7. Machines & Equipment
- Customers must follow the installation and usage instructions in the user manual.
- If the product is not installed as per the manual, AgriBegri is not liable for damage or return.
- If there are issues with machines or equipment, we may arrange a technician call. The resolution will be based on the technician's report.
8. Misuse of Return Policy
- Customers excessively returning, canceling, or refusing orders may have their accounts warned, suspended, or terminated at AgriBegri's discretion.
9. Seed Germination Disclaimer
- Seed germination depends on soil quality, climate, fertilisers, and watering factors. AgriBegri does not guarantee germination or harvest and does not provide refunds for seeds.
10. Live Plants Warranty
- Live plants are subject to climatic conditions (air, soil, water, humidity, and temperature). Due to factors beyond our control, AgriBegri does not offer warranties or refunds for live plants.
For any concerns or assistance, please contact our Customer Service team at complain@agribegri.com
Refund Policy
At AgriBegri, customer satisfaction is our top priority. To ensure a hassle-free refund experience, please carefully review the following terms:
1. Refund for Order Cancellation
Before Shipping:
- If you cancel an order before it is shipped and have made an online payment, a deduction of 3% payment gateway charges will apply.
- The remaining amount will be refunded to your original payment method within seven working days.
After Shipping:
- If your order has already been shipped, a deduction of 3% payment gateway charges and forward + return courier charges will apply.
- The refund will be processed within 7 working days after the cancellation request is approved.
2. Refund for Returned Orders
For Damaged, Mismatched, or Non-Working Products:
- If you receive a damaged, mismatched, non-functional product or an item with missing components, you can return it.
- Refunds will be initiated only after the returned product has been received and inspected at our origin location.
- You will receive an email notification regarding your return's receipt and approval (or rejection).
For Approved Returns:
- Refunds will be credited to your original payment method within 7–10 working days.
For Customer-Initiated Returns:
- If you return a product due to personal preference, forward and return courier charges will be deducted from the refund amount.
3. Late or Missing Refunds
If you haven't received your refund after the stipulated time frame, please follow these steps:
- Check your bank account again.
- Contact your credit card company, as refunds may take additional processing time to reflect.
- Contact your bank, as there may be a delay in posting the refund.
If you've completed these steps and still have not received your refund, please contact us at complain@agribegri.com.
4. Refund Methods
| Payment Method | Refund Method | Refund Time Frame |
|---|---|---|
| Credit Card, Debit Card, Net Banking, UPI Linked Bank Account, Paytm | Same as Payment Method | 3-7 Business Days |
| Cash on Delivery | Bank Account | 3-7 Business Days after updating the bank account details |
Important Notes:
- All return/refund claims will be processed at AgriBegri's sole discretion.
- AgriBegri reserves the right to amend, modify, or update this policy without prior notice. It is your responsibility to review the policy for changes periodically.
- For further assistance regarding returns, exchanges, or refunds, please contact us at complain@agribegri.com.
